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Customer service employees are the face and voice of many companies. Often, they are the only employees your customers will ever speak to directly, making their interactions incredibly important.

With all of that in mind, it’s vital that you nip any issues you’re experiencing with your customer service department in the bud before they begin to reflect poorly on your company as a whole.

So, where do you start? Hiring new talent, adjusting coverage and schedules of existing employees, and customer service staffing agencies are just a few ways to build the best customer service team without breaking the bank.

Know When You Need to Hire a Customer Service Staffing Agency

Bringing on a new customer service staff member can be a great way to fix problems in your department. You can do this privately or with the help of a customer service staffing agency.

When Your Customer Service Team Is Stressed

If you notice that your customer service team members are stressed and overwhelmed, it may be time to hire a few new employees to help tackle the workload.

The pressure of feeling under-supported or understaffed could lead to an unhealthy work environment over time and, in turn, affect their performance.

When Your Customer Satisfaction Metrics Are Sliding

If you notice that your metrics are trending downwards, the quality of your customer service employees’ work is likely poor.

When metrics are plummeting, consider hiring new and experienced talent to help your preexisting staff get their numbers back to normal.

What to Do When You Can’t Hire

customer service staffing

So, you recognize that you need new staff, but you’re having a hard time finding the right candidates. Or maybe you just can’t afford to hire anyone new right now. What’s next?

Shift Your Coverage

By reviewing your daily reports, you can often figure out the bulk of your problems. At times, moving staff hours and schedules around to provide extra support during high volume hours of the day can effectively fix your customer service issues.

Create Better Self-Service Solutions

If you’re experiencing an overload of customers asking for support from your staff, consider implementing better self-service solutions for customers to use. With better self-service options in place, they can try to solve their problem on their own before reaching out to your employees for more detailed help.

Get Support From Other Departments

Having employees from departments outside the customer service department lend a hand during peak hours is a great way to practice whole-company support and get the entire staff involved in making your customers happy.

Outsource to a Customer Service Staffing Agency

Staffing agencies can help you find permanent employees or temp staffing solutions if you’re in a pinch.

A customer service staffing agency can help connect you to the best service employees in the job market who will be able to help you fix your current customer service issues.

Although fixing staffing issues in your customer service department may seem daunting, there are many simple ways to get results fast. Luckily, resources like staffing agencies are there to help you every step of the way.

Choose LG Resources as Your Customer Service Staffing Agency

If you’re struggling with customer service challenges and need more staff, you may need the help of an experienced and reliable staffing agency. At LG Resources, we provide ​​our customers with customized staffing solutions, including flexible and project-based staff, temp-to-hire, direct-hire, and comprehensive workforce options.

If you need quality customer service staff fast, give us a call and see how we can help match you with the perfect candidates.