Having the right customer service staff makes all the difference, especially if you want to differentiate your brand through top-notch service. Unfortunately, it’s hard to identify the right talent before you hire.
Partnering with a customer service staffing agency can help you find that talent. These staffing agencies specialize in finding the best customer service representatives, plus candidates for other roles.
Here’s why you should let a staffing agency help you find the right customer service staff for your business.
1. Access to a Larger Pool of Customer Service Staff Candidates
When you partner with a staffing agency, you gain access to a larger pool of candidates. Staffing agencies have an extensive network of job seekers, including active and passive candidates open to new opportunities. That large network makes you more likely to find the right fit for your customer service team.
Staffing agencies use job boards, social media platforms, referrals, networking events, and other channels to attract a diverse pool of candidates. They have solutions for finding customer service candidates based on your job requirements, such as communication and computer skills. That makes them efficient at finding the best candidates.
2. Reduced Training Costs
Hiring and training new employees is expensive, especially if your organization has a high turnover rate. Staffing agencies can help you reduce training costs by providing pre-trained, experienced customer service representatives. They can help you find candidates who already have the skills to do the job effectively.
Many staffing agencies provide training to their employees, so you don’t have to worry about doing the training yourself. This advantage can save you a lot of time and money if you’re busy with other tasks.
3. Faster Time-to-Hire
Time-to-hire is a crucial metric for any business. The longer it takes to fill a position, the longer your team will be short-staffed, and the more it will cost your business in lost productivity.
Staffing agencies have a streamlined hiring process and can quickly identify the most qualified candidates for your customer service positions. They have an extensive pool of pre-screened candidates who they can quickly match with your job opening.
Customer service staffing agencies also deeply understand the job market. They can give you insights into industry trends, candidate availability, and compensation expectations. With that insight, you can fill your open positions faster.
4. Reduced Burden on Your Hiring Team
Hiring takes time, even for an experienced HR professional. When you partner with a staffing agency, the agency cuts down that time by handling the initial screening and hiring processes. They free up your hiring team to focus on other tasks, like employee development and engagement.
Staffing agencies have the expertise to find the right candidates for your customer service team. With their help, you can lower the hiring burden on your team.
5. Improved Quality of Customer Service Staff Candidates
When you partner with a staffing agency, you can be confident the candidates they send your way are thoroughly vetted. Staffing agencies have a wealth of experience in recruiting, and they use it to find the most qualified candidates for your customer service positions. You will get top talent who can provide excellent customer service.
Many staffing agencies have a database of customer service candidates with a proven track record of success. By partnering with a staffing agency, you can find excellent candidates for your team. Your new employees can improve your customer satisfaction and retention, which ultimately means more revenue for your business.
Partnering with a customer service staffing agency can help you quickly find great new team members. The partnership will give you a larger pool of candidates, reduce your training costs, reduce time-to-hire, reduce the burden on your HR team, and help you find higher-quality staff. Your new staff will make your customer service better than ever.
If you are looking to hire customer service representatives, contact LG Resources today. We have extensive experience finding temp and permanent candidates for customer service roles in the lower 48 states. With our 96% client retention rate, you can trust us to find the right talent for your team.